The CCDI Quality Policy provides a framework to satisfy our customers’ needs and requirements and, to continually improve our organization.
Customer focus: CCDI is committed to understand our customer’s current and future needs; to meet those needs and to exceed their expectations.
Leadership: CCDI Management is committed to creating and maintaining a working environment in which people are fully involved in achieving our objectives.
Engagement of people: We recognize that people are the essence of any good business and that their full involvement is essential to a successful enterprise.
Process approach: We understand that a desired result is achieved more efficiently when activities and related resources are managed as a process or series of interconnected processes.
Improvement: We have committed to achieving continual improvement across all aspects of our organization.
Evidence-based decision making: CCDI is committed to make decisions based on analysis and review of relevant data and information.
Relationship management: We recognize that an organization and the relationship it has with its external providers are interdependent and a mutually beneficial relationship enhances the ability of both to create value.
Our policy is also to meet the requirements of other interested parties and in meeting our social, environmental, charitable, regulatory and legislative responsibilities.
We have produced quality objectives which relate to this policy and they can be found in our Quality Objectives.